You may return any unused and unopened item for a full refund within 30 days from the date of your order. Returns between 31-60 days are subject to a 30% restocking fee. All returns must be in the original packaging with all original contents.
Any claims for shortages, damages, or misfilled items must be made within 48 hours.
The following items may not be returned:
Items that have been used, items not in their original packaging or where the packaging has been defaced or damaged
Special orders including special order furniture
Stocked furniture that has been installed or assembled
Food or drink
First aid items
If a product is received by OEX as non-returnable, we will return the product to the customer.
Office Supplies – General office supplies may be returned for a refund within 30 days of the date of your order. Product must be in original manufacturer packaging, unopened and in resalable condition. Product must have no writing on the outer box.
Ink/Toner/Technology – May be returned for a refund within 30 days of the date of your order. Product must be unopened, in original packaging, unexpired and include all UPC codes. Product must have no writing on the outer box. Electronic items covered under manufacturer’s warranty are not returnable. These items must be reported to the manufacturer.
Furniture – stocked furniture may be returned for a refund within 30 days from the date of your order. Product must be in original packaging, unopened and in resalable condition.
Custom ordered and installed furniture may only be exchanged if defective or damaged.
Refunds/credits can only be made to the original form of payment.
HOW TO RETURN A PRODUCT:
Fill out a request on our Credit Return form below, or contact our Customer Care department at 877-795-2600 with your sales order number, product code and reason for return. If your request is approved and you are located within our Eastern Michigan Office Express truck route, we will issue a return order to have the item(s) picked up. If your request is approved and your order was shipped outside of our Eastern Michigan Office Express truck route, please send your item(s) back to Office Express at the address shown below and include a copy of your order along with the return.
Office Express – Returns
1280 East Big Beaver
Troy, MI 48083
Credit Return Form
Merchandise must be received by OEX within 30 days from the date of purchase for a full refund. Please allow one business day for a response. All Fields marked with a red asterisk are required.